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Mapping The Customer Journey

Thursday 14 July 2022
Marketing Association, Parnell, Auckland

register now

Having excellent Customer Service is vital to differentiate your business from the pack. You will need the insight, tools, and information to better understand your customer's journey. The Marketing Association is proud to help you on that journey by introducing our half-day workshop into Customer Journey Mapping.


  • $345.00 + GST Members
  • $495.00 + GST Non Members
  • Special rates available for students, registered charities and multiple bookings. Contact us.

*Vaccine Passes
Following the Government’s announcement, My Vaccine Passes will no longer be required for attendees, facilitators and staff to attend this workshop.

During the ‘orange’ light setting, face masks are still recommended for all attending this workshop. Other health and safety measures will be followed.

register now

Learning outcomes

You will learn about

  • How to use tools and processes to visualise the entire Customer Journey
  • Identify opportunities to reduce friction and enhance relationships
  • Better understand your customer’s needs, context, and questions
  • Learn from case studies

So you can

  • Apply lessons learned to your organisation
  • Identify key stages and creating your own Journey maps
  • Improve your Customer Experience and drive business growth

Who is this Workshop for?

Marketers who have a basic understanding of Customer Journey Mapping and want a deeper dive

Organisations who are moving to a customer-centric business model

People who have done the Introductory Customer Journey Mapping Course and are hungry to delve into the next steps.

Start your professional development
journey with us today.

Sign me up

Are you a SME and keen for support with funding your professional development? You may be eligible to receive a subsidy of up to 50% for your course fee. Click here to find out more.