To design the ‘X' in CX you need to know and understand the ‘C’!
Make your customer the hero. Join us to look at the drivers of human behaviour, and how a greater understanding of these touchpoints, including digital experiences, can be applied to customer experience.
A live session will be held each Thursday from 12:30pm - 2:00pm over 2 weeks. The facilitator will present that week's topic live online with other participants. There will also be activities and resources to support your learning.
Really valuable and thought-provoking workshop.
Great course, very informative, great insights and examples. Highly recommend.