About Caroline

Caroline assumed the role of Country Director for Google New Zealand in 2017, and in this role she is responsible for driving Google’s overall business operation and is focussed on helping NZ businesses grow and transform in the digital age.

Prior to joining Google, Caroline served as Marketing and Product Director for Latitude NZ (previously GE Capital) as well as Brand Director for their broader AU/NZ region. Before her return to New Zealand in 2013, Caroline worked as the Regional Marketing Director for Philips Royal Electronics across the Middle East, Turkey and Africa.

When she's not helping customers, Caroline spends her time chasing two young children around the parks and beaches of Auckland. She also loves tennis and is an enthusiastic skier.

As AI fundamentally reshapes how customers discover and engage with brands, traditional metrics like traffic and CTR are becoming dangerously misleading. This 30-minute session reveals why close to a whopping 80% of your customers may be making decisions without ever visiting your website - and introduces the new metrics that actually drive business growth: AI visibility scores, trust velocity, and intent density.

Beyond the why, you'll get to see what an MVP measurement system in the AI era looks like using tools you likely already have. Santosh will take us through the process CMOs and marketing managers can use to explain to their C-suite why traffic is down but quality is up, and how to measure what truly matters in 2025's AI-disrupted landscape.

You won’t want to miss this practical, hands-on session on marketing measurement in the zero-click era.

About Santosh

Santosh is the CEO of Ridiculous Digital, Ōtautahi's beloved and 'ridiculously' technically advanced digital agency building rocket ships for Aoteroa's businesses and organisations. A strategist, entrepreneur, and aircraft design engineer turned digital strategist, Santosh has been in marketing, tech, digital, and advertising for over 16 years. His agency, Ridiculous, was one of the fastest in New Zealand to achieve Google Partner status and manages digital and AI strategy and execution for some of New Zealand’s most respected organisations, businesses, and institutions.

A sought-after speaker who's presented at the Marketing Association's Brainy Breakfasts and Digital Day Out Conference, and other international conferences in the past, Santosh tackles marketing's tough questions in his LinkedIn posts. He has a knack for explaining complicated concepts to people in a way that they come out of the 'too-hard' basket. When he is not in front of a screen, or knee deep in strategy, he is either paragliding, motorcycling, or serving his two Burmese feline masters!

Co-presenting with David Boyte

After more than 30 years on the streets of Ōtautahi Christchurch, the World Buskers Festival needed more than a refresh - it needed a reintroduction. In this session, Vanessa Bottomley (Publica) and David Boyte (ChristchurchNZ) share how a new group of partners - from design to delivery, marketers to media - came together to relaunch one of Ōtautahi Christchurch’s most recognisable legacy events with a bold new brand, a unified marketing strategy, and a focus on authentic connection over convention.

With over 3 million organic social views, a total audience attendance of just under 100,000 over the 10-day festival, and an 80% ticket sell-through rate, this case study breaks down what it took to bring the Festival roaring back, and how shared ownership, storytelling and strategy delivered impact beyond the CBD.

You’ll learn:

•  How to revitalise a legacy brand without alienating loyal audiences
• What worked across PR, digital, social and sponsorships
• How to build big reach on a lean budget
• Why collaboration across teams was key to success.

About Vanessa

Vanessa has worked in brand and marketing for more than 15 years. Working across professional services, education, hospitality and retail (with a stint at the Marketing Association not so long ago!), Vanessa has always been driven by curiosity.

Now at Publica as a Marketing Strategist, Vanessa works with a variety of clients putting her curiosity to best use; helping businesses uncover who they are, how they show up and how they can best compete in their space.

Co-presenting with Vanessa Bottomley

After more than 30 years on the streets of Ōtautahi Christchurch, the World Buskers Festival needed more than a refresh - it needed a reintroduction. In this session, Vanessa Bottomley (Publica) and David Boyte (ChristchurchNZ) share how a new group of partners - from design to delivery, marketers to media - came together to relaunch one of Ōtautahi Christchurch’s most recognisable legacy events with a bold new brand, a unified marketing strategy, and a focus on authentic connection over convention.

With over 3 million organic social views, a total audience attendance of just under 100,000 over the 10-day festival, and an 80% ticket sell-through rate, this case study breaks down what it took to bring the Festival roaring back, and how shared ownership, storytelling and strategy delivered impact beyond the CBD.

You’ll learn:

•  How to revitalise a legacy brand without alienating loyal audiences
• What worked across PR, digital, social and sponsorships
• How to build big reach on a lean budget
• Why collaboration across teams was key to success.

About David

Dave has a wealth of expertise in marketing, partnerships, and campaign strategy. David has managed host city marketing leverage and legacy for Major Events alongside the ChristchurchNZ marketing team for over four years working with a focus on storytelling encompassing digital marketing, content leverage, city dressing and strategic city partnerships.

His career spans roles at Tourism Holdings Limited, Hertz, Webjet, and Skyscanner. David is passionate about executing timely campaigns that resonate with audiences. Known for his collaborative style, David thrives on turning complex challenges into opportunities for growth and is passionate about Ōtautahi Christchurch and events in our city.

ChristchurchNZ is the economic development and city profile agency for Ōtautahi Christchurch. Its mission is to make Christchurch a better place to live, work, and play by enhancing the city's productivity, liveability, and attractiveness.

How do you drive guest engagement, boost sales, and grow loyalty - after the peak ski season ends? NZSki flipped a late-season challenge into a creative marketing win with the Spring Shred Challenge - a gamified, loyalty-driven campaign that delivered big results on a tight budget.

In this session, the team behind NZSki’s will share how they reimagined spring skiing across Coronet Peak, The Remarkables, and Mt Hutt with distinctive brand strategies, and smart use of data and incentives. Don’t miss this fantastic South Island campaign – finalists for the 2025 YouTube NZ Marketing Awards 2025.

What you'll learn:

• How gamification can increase frequency, loyalty, and guest spend
• Turning spring pass sales around - even after a price increase
• Building brand love through surprise-and-delight moments
• Growing your database with opt-in value exchanges
• Executing a high-impact, low-budget campaign with a small in-house team.

About Ella

Ella Spittle is the CRM Lead at NZSki, responsible for driving digital engagement and guest loyalty across Coronet Peak, The Remarkables, and Mt Hutt. She combines customer-first marketing with automation and data‑driven campaign expertise.

A certified Braze Digital Strategist and Technical Architect, Ella led the platform’s integration into NZSki’s tech stack last year. Her work powered campaigns recognised as a finalist at the 2025 YouTube NZ Marketing Awards - including “Spring Shred Challenge”- and elevated CRM through personalised, omnichannel experiences.

In 2019, she was named the Go with Tourism Rising Star by the Tourism Export Council of New Zealand for her impact on tourism marketing.

‘The Best Place in The World to Have Herpes’ by agency Motion Sickness is the world’s most unlikely tourism campaign, underpinned by an important health message. Featuring a first-of-its-kind ‘Herpes Destigmatisation Course’, a competitive global ranking system underpinned by live data, and plenty of irreverent kiwi humour, this campaign took an unusual approach to reducing herpes stigma – framing it as the key to restoring New Zealand’s diminished sense of national pride.

Over 8 weeks, New Zealand rallied behind the cause and climbed the rankings, beating the rest of the world to claim this illustrious title, and changing attitudes toward herpes in the process.

During this reveal-all conversation Motion Sickness Partner, Alex McManus will cover:

• How the agency used local insights to inspire the campaign. 
• The creative use of data, and data science, that inspired the nation to compete. 
• How the agency got iconic Kiwis to be in a Herpes ad pretty much for free.
• Provoking an important conversation with 13 million impressions. 

About Alex

Motion Sickness Partner and GM, Alex plays a key role in shaping how the agency partners with clients - creating the conditions for strong collaboration and ambitious creative work.

With over a decade at the agency, Alex has been closely involved in some of Motion Sickness’ most recognised campaigns, including Keep It Real Online, You’re Cooked, and the double Grand Prix-winning Best Place in the World to Have Herpes. His approach centres on driving a deep understanding of each client’s business, brand, audience and team across the agency - helping lay the foundations for work that’s thoughtful, relevant, and effective.

Alex focuses on building the environment for great ideas to thrive - where trust, clarity, and bold thinking lead the way.