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Smarter Data Meets CX

EVENT RECORDINGS

A special thank you to our Premier Sponsors


You can access the event recordings on-demand below.


International Keynote: Lessons on Data Transformation from Johnson & Johnson, Danone and ING

Camilla Björkqvist, EMEA Director Commercial Data Strategy & Execution, Johnson & Johnson

CMO Insights - Translating the promise of data into value for customers

Robert Limb, Chief Executive Officer, TRACK Australia and New Zealand

Using the power of data to think big but act small

Sarah Britton, Global Manager of Digital Analytics, Tourism New Zealand

Adnan Khan, Co-Founder, Stitch

Turning location data into an insights-driven source of competitive advantage for Wendy's

Rufus Chuter, Managing Partner, Together

Fireside chat: Why would a meat producer need to worry about CX?

  • Brad Bateman, Digital Marketing & Customer Experience Lead, Silver Fern Farms
  • Greg Whitham, CX Consulting Director, Datacom
  • Jason Satherley, NZ Country Manager, Adobe

Expert Panel: Don’t bring a hunch to a data fight

  • Lena Jenkins, GM Data Transformation, Davanti
  • Sebastian Watson, Chapter Lead - Customer Insight, Spark
  • Sharon Abbott, Head of Data Governance, ANZ
  • Wadim Schreiner, Head of Customer First and Customer Insights, Countdown
  • Panel Moderator: Carl Sarney, Head of Strategy, TRA

Creating a roadmap to mature your Voice of Customer programme

Melanie Disse, Voice of Customer Lead, Mercury NZ

How OneRoof improved UX and customer engagement by increasing data-driven touchpoints

Becky Barnett, Customer Engagement Manager - OneRoof, NZME

Event Speakers

Nadia Phillips

Your Host & MC: Nadia Phillips

Head of Marketing and Operations, Umbrellar

Camilla Björkqvist - square

International Keynote: Camilla Björkqvist

EMEA Director Commercial Data Strategy & Execution, Johnson & Johnson

Claire Barber, square

Dr Claire Barber

Founding CEO, MATTR

Melanie Disse - square

Melanie Disse

Voice of Customer Lead, Mercury NZ

Rufus Chuter

Rufus Chuter

Managing Partner, Together

Becky Barnett

Becky Barnett

Customer Engagement Manager - OneRoof, NZME

Sarah Britton, square

Sarah Britton

Global Manager of Digital Analytics, Tourism New Zealand

Brad Bateman

Brad Bateman

Digital Marketing & Customer Experience Lead, Silver Fern Farms

Greg Whitham - square

Greg Whitham

CX Consulting Director, Datacom

Jason Satherley - square

Jason Satherley

NZ Country Manager, Adobe

Adnan Khan

Adnan Khan

Co-Founder, Stitch

Robert Limb, square

Robert Limb

Chief Executive Officer, TRACK Australia and New Zealand

Lena Jenkins, Davanti

Panellist: Lena Jenkins

GM Data Transformation, Davanti

Sharon Abbott

Panellist: Sharon Abbott

Head of Data Governance, ANZ

Wadim Schreiner - square

Panellist: Wadim Schreiner

Head of Customer First and Customer Insights, Countdown

Sebastian Watson, Spark

Panellist: Sebastian Watson

Chapter Lead - Customer Insight, Spark

Carl Sarney

Panel Moderator: Carl Sarney

Head of Strategy, TRA

Nadia Phillips

Your Host & MC: Nadia Phillips

Head of Marketing and Operations, Umbrellar

Camilla Björkqvist - square

International Keynote: Camilla Björkqvist

EMEA Director Commercial Data Strategy & Execution, Johnson & Johnson

Claire Barber, square

Dr Claire Barber

Founding CEO, MATTR

Melanie Disse - square

Melanie Disse

Voice of Customer Lead, Mercury NZ

Rufus Chuter

Rufus Chuter

Managing Partner, Together

Becky Barnett

Becky Barnett

Customer Engagement Manager - OneRoof, NZME

Sarah Britton, square

Sarah Britton

Global Manager of Digital Analytics, Tourism New Zealand

Brad Bateman

Brad Bateman

Digital Marketing & Customer Experience Lead, Silver Fern Farms

Greg Whitham - square

Greg Whitham

CX Consulting Director, Datacom

Jason Satherley - square

Jason Satherley

NZ Country Manager, Adobe

Adnan Khan

Adnan Khan

Co-Founder, Stitch

Robert Limb, square

Robert Limb

Chief Executive Officer, TRACK Australia and New Zealand

Lena Jenkins, Davanti

Panellist: Lena Jenkins

GM Data Transformation, Davanti

Sharon Abbott

Panellist: Sharon Abbott

Head of Data Governance, ANZ

Wadim Schreiner - square

Panellist: Wadim Schreiner

Head of Customer First and Customer Insights, Countdown

Sebastian Watson, Spark

Panellist: Sebastian Watson

Chapter Lead - Customer Insight, Spark

Carl Sarney

Panel Moderator: Carl Sarney

Head of Strategy, TRA

Presentation Topics

Opening International Keynote: Lessons on Data Transformation from Johnson & Johnson, Danone and ING

Live-streaming from the Netherlands

Presented by Camilla Björkqvist, EMEA Director Commercial Data Strategy & Execution,
Johnson & Johnson

Creating a roadmap to mature your Voice of Customer programme

Presented by Melanie Disse, Voice of Customer Lead, Mercury NZ

Turning location data into an insights-driven source of competitive advantage for Wendy's

Presented by Rufus Chuter, Managing Partner, Together

How OneRoof improved UX and customer engagement by increasing data-driven touchpoints

Presented by Becky Barnett, Customer Engagement Manager - OneRoof, NZME

Fireside chat: Why would a meat producer need to worry about CX?

With: Brad Bateman, Digital Marketing & Customer Experience Lead, Silver Fern Farms, Greg Whitham, CX Consulting Director, Datacom & Jason Satherley, NZ Country Manager, Adobe

Panel debate: Don’t bring a hunch to a data fight

Lena Jenkins, GM Data Transformation, Davanti
Sebastian Watson, Chapter Lead - Customer Insight, Spark
Sue Kipling, GM Strategy, FCB
Wadim Schreiner, Head of Customer First and Customer Insights, Countdown

Carl Sarney, Head of Strategy, TRA (Panel Moderator)

Using the power of data to think big but act small

Co-presented by Adnan Khan, Co-Founder, Stitch & Sarah Bitton, Tourism New Zealand

CMO Insights: Translating the promise of data into value for customers

Presented by Robert Limb, Chief Executive Officer, TRACK Australia and New Zealand

Closing keynote: The future of digital identity

Presented by Dr. Claire Barber, Founding CEO,  MATTR


Thank You to the Event Partners