Today, 89% of companies compete based on customer experience. Not price nor product, but customer experience. To really get to know your customers and their experiences, you’ll need to ask yourself some questions:
Do you have a single view of your customers?
Is your team using your CRM the way they should be?
Are you making it easy for customers to ask questions?
Engaging Partners’ CX Grader will ask you 10 key questions to find out how good your organisations customer experience actually is.
If you'd like to learn more about your getting your organisations CX right, get in touch with the team at Engaging Partners.
About the author
Engaging Partners is a digital agency like no other. Recognising that enterprise organisations have complex ecosystems, we’ve brought together a team of experts who will deliver the strategy,...