A successful CX strategy should involve your entire business. It’s not on the shoulders of just one department, rather the marketing, sales, and customer service teams combined.
Long-time friend and sponsor of the Marketing Association, Engaging Partners, share their customer experience tips in their free CX grader quiz.
Today, 89% of companies compete based on customer experience. Not price nor product, but customer experience. To really get to know your customers and their experiences, you’ll need to ask yourself some questions:
Engaging Partners’ CX Grader will ask you 10 key questions to find out how good your organisations customer experience actually is.
If you'd like to learn more about your getting your organisations CX right, get in touch with the team at Engaging Partners.