Our Stakeholders

From Air New Zealand

Our purpose at Air New Zealand is to enrich our country through connecting New Zealanders to each other and New Zealand to the world.

We are part of a wide network of stakeholders including investors, customers, suppliers, central and local government, the communities in which we live and work, NGOs, our employees, and other businesses. Ongoing engagement with our stakeholders helps us identify issues that are important to them, and prioritise our efforts on material initiatives and activities that matter to our stakeholders and help us deliver on our purpose.

We engage with stakeholders on specific initiatives as well as on an ongoing basis, and this helps guide our approach.

Our stakeholder engagement is complemented by regular engagement with our Sustainability Advisory Panel. Our panelists are subject matter experts in a wide range of topics material to our sustainability strategy, including sustainable development, Māori culture and intercultural understanding, conservation, sustainable tourism, climate policy, aviation industry economics, sustainable consumption and societal well-being. The CEO, Chief Operational Integrity and Safety Officer, Sustainability team and other company representatives meet with the panel twice yearly.

Ongoing engagement with our stakeholders

Air New Zealand works in collaboration with a wide network of stakeholders including investors, customers, suppliers, central and local government, the communities in which we live and work, NGOs, our employees and other businesses. Ongoing engagement and consultation with our stakeholders helps us identify risks and opportunities and prioritise issues that are most important to our stakeholders and our business. To guide our approach, we engage with our stakeholders on specific initiatives as well as on an ongoing basis.

Key stakeholder group How we engage


Formal meetings and forums

Joint participation in working groups

Community-based volunteering through company-wide Greenteam and other volunteering initiatives


Interaction with frontline employees

Electronic and mail communication including social media

Surveys and research

Feedback forums


Collateral or touch points associated with onboard product, including inflight Kia Ora magazine

Media coverage


Regular communication to all employees including through weekly CEO message, weekly newsletter and Korunet intranet site

Companywide livestreams

Employee networks

Companywide Executive Roadshows

Government & Regulators

Working relationships with government and policy makers where we communicate about issues such as tourism, infrastructure and climate change policy

Communicate with sectors of government with respect to off-shore concerns, as reflects our global business

Respond to requests for assistance from Government as may arise at times of national disasters

Regular meetings and discussions with local Government (mayors, councillors) on issues of mutual value or concern

Working with Government to keep trade moving and repatriate New Zealanders from overseas and get people back to their home countries during COVID-19


Structured, two-way engagement, which includes regular communications, an Investor website, annual Investor Day, Annual Shareholder Meeting

Webcasting of interim and annual results and conferences

Investor roadshows and individual meetings


Regular formal meetings and working groups with strategic and critical suppliers

Bi-annual formal business updates for strategic and critical suppliers

Annual surveys

Implementation of Supplier Code of Conduct

Connect member of Ākina Foundation's Impact Buyer Programme

Aumatua member of Amotai

Tourism Industry

Member of Governance Group for Tiaki-Care for New Zealand

Collaboration on marketing activity to promote domestic and international tourism

Supporting tourism trade events to support distribution of New Zealand tourism products

Participation on advisory groups or project teams

Providing input into tourism strategy and policy

Active participation on tourism industry associations

Participation at tourism industry conferences


Regular meetings at all levels, from head to head meetings at the most senior levels, through to joint project teams working together to solve specific issues

Industry and sustainability bodies

Our role and engagement with key industry and sustainability bodies enables us to identify, actively monitor and shape risks and opportunities, regulatory change and leading practice. It also helps guide the integration of sustainability risk into key business practices.



Our Role

Airlines for Australia and New Zealand (A4ANZ)

A4ANZ exists to advocate and pursue reform on key issues that impact the aviation sector and broader economy in our region. A4ANZ has a particular focus on policy issues such as airport operations and efficient access to infrastructure.


Ākina Foundation

Ākina Foundation is an impact development consultancy that are champions of social enterprise. Air New Zealand is a connect member of Akina's Impact Buyer Programme.



Amotai is a supplier diversity intermediary that connects businesses with Māori and Pasifika-owned businesses. Air New Zealand is an Aumatua member.


Aotearoa Circle

Aotearoa Circle is a collaboration of public and private sector leaders, unified and committed to the pursuit of sustainable prosperity and reversing the decline of New Zealand's natural resources. Air New Zealand has supported the Circle's biodiversity workstream.


Board of Airline Representatives (BARNZ)

BARNZ is an incorporated member society with 29 member airlines, of which Air New Zealand is one. BARNZ represents its members to airports, government agencies and affected communities on matters of airport pricing, airport capex plans, and noise concerns.


Climate Leaders Coalition

The Climate Leaders Coalition was formed by a group of 60 CEOs, which recognises the role that business can play to help New Zealand transition to a low emissions economy. CEOs have signed a joint statement which commits companies to action.

Founding member and signatory

International Air Transport Association (IATA)

IATA is the trade association for the world's airlines, representing around 290 airlines globally representing 82% of total air traffic.


New Zealand Sustainable Business Council (SBC)

A Global Network Partner of the World Business Council for Sustainable Development, the SBC provides a platform for collaboration to enable members to be leaders in sustainability.


Air New Zealand's David Morgan, Chief Operations Integrity & Safety Officer/Chief Pilot, sat on the Advisory Board including in the 2019/20 year

New Zealand Sustainable Business Network (SBN)

Membership-based organisation that aims to help business succeed through sustainability.


Roundtable on Sustainable Palm Oil (RSPO)

The Roundtable on Sustainable Palm Oil was established to promote the growth and use of sustainable palm oil products through the full supply chain of sustainable palm oil.

Supply Chain Associate Member

Sustainable Aviation Fuels User Group (SAFUG)

Association committed to accelerating development and commercialisation of sustainability aviation fuels.


Star Alliance

One of the world's largest global airline alliances dedicated to innovation and excellent customer service.


Tourism Industry Aotearoa (TIA)

Independent association that represents all sectors of New Zealand's tourism industry. Advocates to ensure tourism gets recognised as a vital contributor to New Zealand's economic and social wellbeing.

Member, and Air New Zealand's Head of Tourism and Regional Affairs, sits on the Board of TIA

United for Wildlife Transport Taskforce Buckingham Palace Declaration

The Buckingham Palace Declaration is a landmark agreement committing to take real steps to shut down the routes exploited by traffickers of illegal wildlife trade.


United Nations Global Compact (UNGC)

Voluntary initiative based on CEO commitments to implement universal principles on human rights, labour, environment and anti-corruption.